At OLB88, the privacy and security of your personal data is a fundamental responsibility — not an afterthought. This Privacy Policy explains in plain terms what information we collect from Malaysian players and visitors, how we use it, who we share it with, and how you can exercise your data rights.
Six core privacy commitments that govern how OLB88 handles your personal information. These are not exhaustive — please read the full policy below.
Your personal data is collected only for specific, explicit and legitimate purposes. We do not process data in ways that are incompatible with the original purpose of collection.
We collect only the minimum personal data necessary to operate your account, process transactions, and comply with our licensing and anti-money laundering obligations.
All personal data is protected by 256-bit SSL encryption in transit and at rest. Access to player data is restricted to authorised personnel only, on a strict need-to-know basis.
OLB88 does not sell, rent, or trade your personal information to any third-party marketers, advertisers, or data brokers. Your data is used exclusively to operate and improve your OLB88 experience.
You have meaningful rights over your data — including access, correction, deletion, and objection to processing. We will respond to verified data rights requests within 30 days.
We retain your data only as long as necessary for the purpose it was collected and as required by applicable law. Inactive accounts and associated data are managed under our documented retention schedule.
OLB88 ("OLB88", "we", "our", "us") is committed to protecting the personal data of all individuals who access, register, or interact with the OLB88 online gaming platform accessible at https://olb88.asia ("Platform"). This Privacy Policy ("Policy") sets out in clear and structured terms how OLB88 collects, processes, stores, shares, and protects your personal data.
This Policy applies to all registered players, prospective players who visit the Platform without registering, and all individuals who communicate with OLB88's support team. By accessing the Platform or creating an account, you acknowledge that you have read and understood this Policy, and you consent to the collection and processing of your personal data as described herein.
This Policy should be read in conjunction with OLB88's Terms and Conditions, which together constitute the full legal framework governing your relationship with OLB88. In cases of conflict between this Policy and the Terms and Conditions with respect to data processing matters, this Policy shall prevail.
For the purposes of this Privacy Policy, the following definitions apply:
OLB88 collects the following categories of personal data, depending on your interaction with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID (MyKad, Passport, Driver's Licence) | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration & account updates |
| Financial Data | Deposit and withdrawal transaction records, payment method identifiers (e.g. partial e-wallet ID, bank account name) | Deposits, withdrawals, KYC |
| Gaming Data | Game session logs, wager amounts, bet history, win/loss records, responsible gambling settings | Active gameplay |
| Technical Data | IP address, device type, browser type & version, operating system, session timestamps | Every platform visit |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | Support interactions |
| Marketing Preferences | Promotional opt-in / opt-out status, preferred communication channel | Registration & account settings |
OLB88 does not knowingly collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gambling assessments as described in Section 5.
OLB88 collects personal data through the following means:
Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, submitting feedback, or updating your account profile settings.
Certain technical data is collected automatically each time you visit or use the Platform, through cookies, server logs, and similar tracking technologies. This includes your IP address, device and browser characteristics, pages visited, and session duration. See Section 10 for full details on cookie usage.
In limited circumstances, OLB88 may receive personal data about you from third parties, including:
OLB88 processes personal data for the following specific purposes:
OLB88 relies on the following legal grounds to process your personal data:
OLB88 does not sell or commercially transfer personal data to third parties. We may share your personal data with the following categories of recipients, strictly as necessary and subject to appropriate data protection safeguards:
Third-party companies that process data on OLB88's behalf under written data processing agreements, including: KYC and identity verification providers, payment processing intermediaries, cloud hosting providers, fraud detection services, and customer support platform providers.
OLB88 may disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or legitimate regulatory demand — including AML reporting obligations under our licensing conditions.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of OLB88's assets, personal data held by OLB88 may be transferred to the acquirer as part of the transaction. You will be notified of any such change via the Platform or by email prior to the transfer taking effect.
Certain technical data — such as player session identifiers and game outcome data — may be processed by the game studio providers who supply content to the OLB88 platform. No personally identifiable information (name, ID, contact details) is shared with game studios beyond what is technically necessary for session management.
OLB88 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with OLB88's data disposal procedures.
Subject to applicable law and any overiding legitimate interests (including regulatory retention requirements and fraud prevention obligations), you have the following rights in respect of your personal data held by OLB88:
To exercise any of these rights, please submit a written request to our Data Protection contact using the details in Section 15. OLB88 will verify your identity before processing the request and will respond within30 calendar days. Complex requests may be extended by a further 60 days, in which case you will be notified.
OLB88 uses cookies and similar tracking technologies on the Platform to ensure proper functionality, enhance user experience, and support internal analytics. We do not use cookies to serve third-party advertising.
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though disabling strictly necessary cookies will impair Platform functionality — including the ability to log in and maintain a session. OLB88 does not currently support a dedicated cookie consent management interface beyond browser-level controls.
OLB88 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Specific security controls include:
Notwithstanding these measures, no transmission of data over the internet can be guaranteed to completely secure. You are responsible for maintaining the security of your account credentials and for immediately reporting any suspected unauthorised access to OLB88 support.
In the event of a personal data breach that poses a material risk to your rights and freedoms, OLB88 will notify you without undue delay in accordance with applicable regulatory requirements.
OLB88 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. Registration requires confirmation that the applicant is at least 21 years of age, and this is enforced through our KYC identity verification process.
If OLB88 discovers or has reason to believe that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the data, and — where the circumstances warrant — report the matter to relevant authorities.
If you are a parent or guardian and believe that a minor in your care may have registered on OLB88, please contact our support team immediately via live chat or email so that we may investigate and take appropriate action.
The OLB88 Platform may contain references to or integrations with third-party service providers — including payment gateways such as Touch'n Go eWallet, Boost, GrabPay, DuitNow, and banking partners including Maybank, CIMB, Public Bank, and Hong Leong Bank. When you interact with these third-party services as part of a transaction, your data is transmitted to and processed by those providers in accordance with their own privacy policies.
OLB88 is not responsible for the privacy practices or data handling of any third-party service providers. We encourage you to review the privacy notices of any external service with which you interact. OLB88 selects third-party service providers who meet appropriate data security standards, but cannot guarantee the practices of independent entities.
OLB88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The date at the top of this document reflects the most recent revision.
Where material changes are made to this Policy — particularly changes that affect your rights or the ways in which we use your personal data — OLB88 will provide advance notice via email or a prominent Platform notification. Your continued use of the Platform after such notice constitutes your acknowledgment of the updated Policy.
We recommend reviewing this Policy periodically. Archived versions of this Policy are available upon request submitted to our Data Protection contact.
For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data by OLB88, please contact our Data Protection team through the following channels:
OLB88 will acknowledge receipt of all formal privacy requests within 5 business days and will provide a substantive response within 30 calendar days. Where extended time is required, you will be informed of the reason and the anticipated response timeline.
Our support team is available24/7. If you have a data rights request or privacy concern, reach us via live chat or email — we'll respond promptly.
For players aged 21 and above only. Read our Terms & Conditions and Responsible Gambling pages for more important information.