Gambling is entertainment. OLB88 is committed to making sure it stays that way for every Malaysian player on our platform. This page outlines our responsible gambling policies, the tools available to you, and where to find help if you or someone you know needs it.
At OLB88, we believe that responsible gambling is not a feature — it is a foundation. Every product decision, every platform update, and every interaction with our players is shaped by a genuine commitment to player safety.
For the vast majority of players, gambling on OLB88 — whether that's betting on an EPL weekend fixture, following a Liga Super Malaysia matchday, or enjoying a late-night live dealer session — is an enjoyable, controlled form of entertainment. We want to keep it that way for everyone.
We recognise, however, that for a minority of players, gambling can become problematic. Problem gambling is a serious condition that can affect anyone, regardless of experience, income level, or background. It does not discriminate — and neither does the impact it has on individuals, families, and communities across Malaysia.
OLB88's responsible gambling programme is built around three principles: prevention through tools that give you control before problems develop, early detection through monitoring and reality checks, and support by providing clear pathways to professional help for anyone who needs it.
Every registered OLB88 account comes with a full suite of responsible gambling controls, accessible from your account dashboard at no cost. Here is what is available to you.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. You can reduce your limit at any time — reductions take effect immediately. Increases are subject to a 24-hour cooling-off period before taking effect.
Define the maximum net loss you are prepared to accept over a set period. When your loss limit is reached, your account is automatically restricted from further gameplay until the period resets. Like deposit limits, reductions apply immediately while increases require a 24-hour review period.
Configure alerts to notify you after a specified duration of continuous play. Reminders can be set in intervals as short as 30 minutes. When a reminder triggers, a clear on-screen notification displays your current session duration and cumulative spend, prompting you to take a conscious break.
Request a short break from gambling without closing your account. Cool-off periods can be set for 24 hours, 48 hours, 7 days, or 30 days. During this period your account remains open but deposits and gameplay are suspended. The cool-off cannot be reversed once activated — you must wait for it to expire naturally.
Request a temporary self-exclusion of 6 months, 1 year, 2 years, or 5 years — or a permanent exclusion with no end date. Once activated, your account is suspended, all pending bonuses are forfeited, and re-registration is blocked for the duration. Self-exclusion is processed within 24 hours of a confirmed request.
View a complete record of your gambling activity — deposits, withdrawals, game sessions, and net win/loss figures — at any time via your account history. Reality checks can be configured to display a spending summary at set intervals during gameplay, keeping your actual financial position clearly in view.
All responsible gambling tools are available in your OLB88 account dashboard under the Responsible Gambling section. You do not need to contact support — simply navigate to your account settings and configure the limits that work for you. For self-exclusion requests or help setting up controls, our live chat support team is available 24 hours a day, 7 days a week.
Problem gambling does not always look the same for everyone. It can develop gradually, and many people do not recognise it in themselves until significant harm has already occurred. Being aware of the warning signs — in yourself or in someone close to you — is the first step toward getting help.
If you recognise several of the behaviours listed here in yourself, we strongly encourage you to take a break, use OLB88's self-exclusion tool, and seek professional support. There is no shame in asking for help — it is the strongest thing you can do.
Remember: gambling should never be used as a way to deal with stress, loneliness, or financial difficulty. If you find yourself gambling to escape everyday problems, that is a significant warning sign that support may be needed.
The following questions are drawn from established problem gambling screening tools. They are intended to help you reflect honestly on your gambling behaviour. There are no right or wrong answers — this is a private exercise for your own awareness.
If you answer "yes" to three or more of these questions, we strongly recommend speaking to a professional counsellor. Saying yes does not mean you are a bad person — it means it might be time to get some support, and that support is available to you.
Reaching out for help takes courage. These are trusted organisations and resources available to anyone in Malaysia who may be experiencing gambling-related harm. All contact details are text only — look up the relevant website or hotline via a search engine.
Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Provides free, confidential counselling for individuals and families experiencing financial, social, or mental health difficulties — including gambling-related harm.
GamCare is a UK-based organisation providing information, advice, and support for people affected by problem gambling. Their resources — including self-help tools and online chat support — are accessible globally, including to Malaysian players via their website.
Gamblers Anonymous is a worldwide fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem. Meetings are free, confidential, and available online as well as in person in various locations.
OLB88's own support team is available 24 hours a day via live chat. You can use this channel to request account restrictions, activate self-exclusion, set deposit limits, or simply talk to someone if you are concerned about your gambling. Your request will be handled confidentially and without judgment.
Responsible gambling is not a box we tick to satisfy regulatory requirements. It is central to who OLB88 is as a platform and how we operate every day. We take active steps to identify and support players who may be experiencing difficulties, rather than waiting for players to come to us.
Our responsible gambling programme is built on monitoring, transparency, and accessibility. Here is what OLB88 commits to on behalf of every player:
Access your OLB88 account and navigate to the Account Dashboard, then select the Responsible Gambling section from the menu.
Select from 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Consider carefully — exclusions cannot be reversed during the active period.
Confirm the request by verifying your account identity. Your exclusion will be activated within 24 hours, and you will receive an email confirmation once it is in effect.
If you prefer, contact OLB88's live chat support team directly to request exclusion. They will guide you through the process immediately, 24/7.
Gambling at its best is entertaining, social, and fun. OLB88 is committed to keeping it that way for every player — starting with the tools, information, and support you need to stay in control.
For players aged 21 and above only. Read our Terms & Conditions and Privacy Policy for full platform details.